Need help with Perks at Work? The fastest way to reach our support team is to submit a ticket. Expect a response within a few hours.
Looking for help with an order?
Order tracking, shipping, returns, and product questions are handled by the merchant — not by Perks at Work. The fastest path is to contact the merchant directly. You'll find their contact info in your order confirmation email or on their website.
Before you submit a ticket
A few common questions are answered in detail in other articles. It's usually faster to check there than to wait for a reply:
- How to download and access the Perks at Work Mobile App
- What are WOWPoints and how do I earn them?
- Do I need to use my linked card to earn WOWPoints?
- How can I give access to friends and family?
- Browse all Help Center articles →
What to include in your ticket
Including these details up front lets us resolve your issue on the first reply instead of going back and forth:
- Your Perks at Work account email
- For purchase issues: order number and date of purchase
- For access issues: your employer or company name
- What you expected to happen, and what actually happened
- A screenshot of any error message
Prefer a phone call?
We don't have a call-in line, but if you'd rather discuss your issue by phone, include your phone number and the best time to reach you in your ticket. A support agent will call you back.
Still need help?
For more help, contact us by clicking here.