Modifying a Reservation
Exchange rules and fees vary by airline and type of fare purchased. Your airline's rules and fees associated with your ticket can be reviewed within your itinerary.
If your airline's fare rules allow an itinerary change, it will need to be done before your first flight departs. Here are some guidelines to facilitate the process:
Identify your new travel dates and desired itinerary, then call Priceline's Customer Service Team at 1-877-477-7441 (when calling from the United States/Canada) or 1-212-444-0917 (when calling from anywhere else) to complete your exchange.
The price on your new itinerary may be different than your original ticket. You will be responsible for the difference in fares plus your airline's change fee. A $30 USD per ticket exchange service fee will be charged by Priceline.
- If the new fare is lower, consider calling your airline directly for the change. We do not have the ability to offer airline travel vouchers (so any decrease is lost if we process the change for you).
- Name changes, including corrections/adjustments and transfers, are not permitted.
- We do not have the ability to override an airline's rules, airfares or change fees.
Not ready to book a new reservation? Some airlines will allow you to cancel your existing reservation and retain the value of the ticket as a future travel credit (on that airline). As with exchanges, the cancellation of your itinerary must be made pre-travel.
Canceling a Reservation
Cancellation policies vary by airline and fare purchased. The airline fares rules associated with your flight can be reviewed pre-purchase on your contract and post-purchase within the itinerary you receive.
If cancellations are permitted, a link to cancel online will be available on your confirmation page; please note that most flights have 24-hour cancellation policy restrictions. If you contact us or Priceline to cancel your reservation, a processing fee may apply.
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